Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Hello@cravewears.com. Please note that returns will need to be sent to the following address:
Support Email: Hello@cravewears.com
Support Number: 03182782767
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Hello@cravewears.com
Damages and issues
Please inspect your item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returnable & non-returnable items
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 7days of delivery by contacting us on
Support Email: Hello@cravewears.com
Support Number: 03182782767
In case you want to raise a dispute. At CraveWear, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at Hello@cravewears.com, within 7days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
Note: If you have size issues after receiving the item then you can only request for exchange. We will proceed your request and exchange the item with the size you want.
Refund:
You can only request for a refund, if the item is faulty, damaged, defective or does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 7days of delivery by contacting us on
Support Email: Hello@cravewears.com
Support Number: 03182782767
Order Cancellation:
After placing your Order you will receive a Order confirmation CALL or EMAIL.
Incase you want cancel the Order then you can do it within 24 hours after confirmation CALL or EMAIL.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
Hello@cravewears.com